Description
MB-910 Course: Microsoft Dynamics 365 Fundamentals (CRM) This course covers the content required for the MB-910 certification exam, current as of the MB-910 exam updates dated June 20, 2023, with a minor update on October 9, 2023.
What do people like you say about this course?
Nick says: I think this is a great course especially if you are aiming for the exam as all the objectives are discussed here… I passed the exam and this tutorial was very helpful.
Abdul says: The voice speaks English so clearly and fluently that you can understand it clearly. Thank you very much! It is a very useful course. Your explanation is great..! Thanks again!
“It’s a great course, the way everything is explained is very clear, especially compared to a lot of other dynamics material which is either very difficult to understand or completely out of the ordinary,” says Jackson. This course provides clarity and focus in abundance. This course helped me understand the concepts and ace the exam.
Silas says: Mr. Philip Burton, this is the best course. I passed the MB 910 exam today with 980 points. Thank you very much.
This course is the foundation for the Microsoft MB-910 Microsoft Dynamics 365 Fundamentals (CRM) certification for Microsoft’s customer relationship management applications. We’ll first take a look at Dynamics 365 in general and all the common features across the different plans. We’ll look at internal reporting capabilities, customers and activities, and Microsoft Dataverse and Teams integration. Next, we’ll take a look at Dynamics 365 Customer Insights – Journeys (formerly called Dynamics 365 Marketing). We’ll look at the Dynamics 365 fundamentals behind creating and scoring leads, segments and subscription lists, email marketing, event management, and more. Next comes Dynamics 365 Sales. It covers the principles of qualified leads, the opportunity management process, the pricing lifecycle, and the concepts of sales pipeline forecasting. We’ll then take a quick look at Dynamics 365 Customer Service and explore how queues can be used for task management, case lifecycle, and knowledge management. The final point is Dynamics 365 Field Service. We’ll cover the work order lifecycle, inspection capabilities, customer asset management, and resource and scheduling processes. No prior knowledge is necessary—we’ll even show you how to get a free trial of Microsoft Dynamics 365! There are regular quizzes to help you remember the information, so you can be sure you’re learning. After completing this course, you’ll have a good introductory knowledge of customer interaction features and functionality in Dynamics 365 applications. And with a little practice, you can even get the official Microsoft MB-910 certification—wouldn’t that look great on your resume or CV? And if you’re an American college student, you might even get college credit for passing this exam. So without further ado, let’s take a look at how to use the Udemy interface and then take a look at the exam objectives and thus the syllabus.
What you will learn in the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) course
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Describe the features of Dynamics 365 Customer Insights – Journeys (Marketing) and related applications
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Describe the lifecycle of Dynamics 365 Sales and related applications
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Describe the customer service components of Dynamics 365
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Describe the features and planning capabilities of Dynamics 365 Field Service
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Identify common features and integration options for customer interaction
This course is suitable for people who
- This course is for you if you want to understand what is available in Microsoft’s Dynamics 365 Customer Relationship Management apps.
- At the end of this course, after taking the official practice tests, you will be able to take (and hopefully pass) the official Microsoft MB-100 exam.
- Wouldn’t the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification look great on your resume or CV?
Course Specifications MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
- Editor: Udemy
- Lecturer: Phillip Burton
- Training level: beginner to advanced
- Training duration: 4 hours and 58 minutes
- Number of courses: 60
Course headings
MB-910 Course Prerequisites: Microsoft Dynamics 365 Fundamentals (CRM)
- You need to know how to use a computer and hopefully know how to use a spreadsheet.
- No prior knowledge of Microsoft Dynamics 365 apps or the Power Platform is required
- You will need Windows 7 SP1 or higher, or for other computers, an Internet browser (Edge or Chrome preferred) to access most of the apps used in this course.
- You will need Windows 8 or 10 to access Power BI Desktop for any of the videos.
- This Udemy course comes with a 30-day refund guarantee (see Udemy’s refund policy).
- Take a look at the curriculum below and see what you can learn.
Course pictures
Sample video of the course
installation Guide
After extracting, you can watch it with your favorite player.
English subtitles
Quality: 720p
Download link
File(s) password: www.downloadly.ir
File size
1.7GB