Descriptions
Complete Guide to Workplace Conflict Management. The truth is that conflict is an inevitable part of work life and affects not only those directly involved but the entire team, department and organization. The way you and the organization you work for handle conflict will ultimately determine the level of productivity and fulfillment you will experience at work. As a manager or business leader, workplace conflict should be a high priority issue as it leads to decreased productivity and high employee turnover. In fact, research has shown that workplace conflict has been cited as a reason for job quitting 50% of the time. And studies have shown that the average U.S. employee spends 2.8 hours per week dealing with conflict.
Taken together, that represents a huge loss in revenue and potential growth. Conflict in the workplace can be caused by a number of factors, including misunderstandings, miscommunication, perceived threats, personality clashes, a competitive environment, or differing values or beliefs. However, the biggest problem caused by conflict is not the conflict itself, but rather the way in which conflict is handled—and in many cases, not handled at all. Humans are psychologically hardwired to seek pleasure and avoid pain, so we naturally avoid dealing with conflict. The problem is that avoiding or mishandling conflict causes larger problems with long-term consequences that can be detrimental to our psychological well-being and the success of a team or organization.
What you will learn
- Stop feeling distracted, anxious or frustrated because of conflicts with your colleagues, your boss or your employees
- Stop avoiding conflict and allowing tension and resentment to build, which can lead to long-term consequences.
- Use disagreements and conflicts constructively, leading to growth and creativity.
- Use proven strategies and strong communication skills to prevent and manage conflict.
- Recognize warning signs and prevent or minimize conflicts before they arise
- Know your conflict management style and how to improve your responses
- Create a psychologically safe work environment that promotes open communication and trust
- Know when to intervene and how to approach conflict resolution discussions
- Implement the 6 steps to conflict resolution
- Get to the root cause of conflict and prevent resentment from persisting and conflict from recurring.
- Establish conflict resolution policies, procedures and training for your organization
Who is this course suitable for?
- Anyone who wants to learn how to prevent and resolve conflicts through effective communication techniques and proven strategies
- Executives, managers or human resources professionals who want to establish conflict resolution policies, procedures and training for their employees.
- Executives and managers who want to create a working environment with little conflict and high creativity for their employees, departments and teams
Specification of the complete guide to conflict management in the workplace
Contents of 20233-11
Requirements
- Ability to print worksheet material
Pictures
Sample clip
installation Guide
Extract the files and watch them with your favorite player
Subtitles: Not available
Quality: 720p
Download links
Password file(s): free download software
File size
929MB