Explanation
Help Desk Tickets Work (Real World Examples) Entry Lv This is a practical help desk training course. All lessons are using a real-time ticket system. If you are new to Technical Support this course is for you. It is very easy to follow and understand. The first video is a bit long to carefully introduce you to the ticketing system, how to process tickets, how to contact users, and what to do when issues are resolved. After that, each video is about live trouble tickets that work. Make no mistake, this course takes you straight to ticketing and troubleshooting system training. No suggestions on the help desk because in my opinion they are a waste of time. You need real quick knowledge to be successful.
Yes, I teach Help Desk in my course but I also teach people how to interact; This is very important and a big part of the job. Career Help Desk is the first stepping stone to a successful and profitable IT career. After working at the help desk, six months of experience is enough to get promoted. This is why it is so important to become the best help desk agent to maximize your career. My video is the best place to start because everything I point out is based on real experience.
What will you learn?
- Studying the Existing Ticketing System
- Detecting Tickets and Communicating with Users/Customers
- How to resolve Trouble Tickets and company policy rules
- Get knowledge from 35+ solved tickets
- Knowledge that builds confidence
- Become a Help Desk Professional
Who is this course for?
Job Help Desk Ticket Instructions (Real World Examples) Entry Lv
- Publisher: Udemy
- Teacher: Ervin “cobuman”
- Language : English
- Level: Beginner
- Number of courses: 33
- Duration: 6 hours and 30 minutes
Job Help Desk Ticket Content (Real World Examples) Entry Lv
Requirements
- You need Basic Computer Skills
- No prior Technical Support required
Pictures
Sample Clip
Installation Guide
Extract files and watch your favorite player
Subtitle : English
Quality: 720p
Download Links
Password file: free download software
file size
2.93 GB